• Refunds or exchanges on product once removed from the manufacturers packaging are limited, but may be approved by Management, if certain criteria are met.
• Returned merchandise will be subject to a restocking fee of 10% &/or $100.00, and a pick up fee, if applicable.
• Absolutely no refund or exchange on bedding sets (mattresses &/or foundations) due to public health concerns.
• Replacement bedding will be subject to a transportation fee and a delivery fee, if applicable.
• Appliance customers with any issue must call the Customer Service line for the manufacturer of their product. Whirlpool 1-800-807-6777
• If concealed damage is found on any product within 2 business days after delivery, please contact your Salesperson for a solution. This may include:  touch up, repair, or replacement, depending on the severity of the issue.
• Defective merchandise is covered by a 1 year manufacturers repair warranty, unless otherwise stated. All products will be repaired first, but if deemed unrepairable, may be replaced at the discretion of the manufacturer, based on their warranty for the item.
• Warranties do not cover issues caused by use or abuse of the product.
• Should you have an issue with furniture outside the first 2 business days, but less than a year, please call our Service Department at 709-744-2782.
• Smith’s Furniture reserves the right to decide the best course of action in the unlikely event that there is an issue with your product.
• Items purchased through our Clearance Centres are sold “As-Is” and have no warranty, unless otherwise stated.
• A $69.99 delivery fee will be charged on any delivery receipt that is less than $799.99, before tax.
• Our Layaway Plan is for a maximum of 90 days, and requires a non-refundable deposit of 10% to hold merchandise. If not finalized within that period, the hold will be released and any payments will become store credit for an additional 90 days. Special orders must have delivery arranged as soon as they arrive and may be subject to prepayment at the time of sale.

Thank you for choosing Smiths Furniture and Appliances.