Business Updates
Business Updates
Frequently Asked Questions
What are your store hours?
Upper Gullies Location (709)-744-2782
Monday 9:30am – 5:30pm
Tuesday 9:30am – 7:00pm
Wednesday 9:30am – 5:30pm
Thursday 9:30am- 7:00pm
Friday 9:30am -5:30pm
Saturday 9:30am – 5:30pm
Sunday – Closed
Topsail Road (709)-364-2899
Monday 9:30am – 7:00pm
Tuesday 9:30am – 7:00pm
Wednesday 9:30am – 7:00pm
Thursday 9:30am- 7:00pm
Friday 9:30am -7:00pm
Saturday 9:30am – 5:30pm
Sunday – Closed
Whitbourne (709)-759-2100
Monday 9:30am – 5:30pm
Tuesday 9:30am – 5:30pm
Wednesday 9:30am – 5:30pm
Thursday 9:30am- 5:30pm
Friday 9:30am -5:30pm
Saturday 9:30am – 5:30pm
Sunday – Closed
Do you offer layaway?
Yes, we offer a 90 day layaway plan and requires a non-refundable deposit of 10% to hold merchandise. If not finalized within that period, the hold will be released and any payments will become store credit for an additional 90 days.
Do you offer financing?
Yes, we offer a wide variety of financing plans through Fairstone Financial. Find a financing plan that is tailored to your needs, whether that be a 3, 6, 12, 18 or 24 month equal payments plan. Appliances are only available on the 6 month financing plan. Speak to your salesperson for more details.
Is there a financing charge?
Yes, there is a $50.00 fee on all financing plans.
What types of payment do you accept?
We accept Mastercard, Visa, American Express, cheques, financing, and cash.
What is causing delays in my order? I've been told an arrival time, but it's still not here and has changed from the original time I was told.
We do apologize if this is happening with your purchase. At Smith's, we do our best to communicate arrival dates as accurately as possible, but all times we offer are an estimate based on all the information we have at that time assuming everything goes as planned. Unfortunately every now and then, especially in winter, there are factors beyond our control that can cause delays. Everything that we sell has to come to NL by tractor trailer and come across the Cabot Straight to reach the west coast of the island. Extreme weather and/or heavy winds on both the Cabot Straight and the Wreck House, along with mechanical failures, are just some examples of things that can affect arrival dates. We do our best to avoid them as much as possible with alternative arrangements, but there are limits to what we can do living on an island so far from the supply chain. You have our word that we;re doing everything in our power to get your purchase to the island in the times we provide, and we will inform you of any changes to arrival times as soon as the information becomes available. Please contact your salesperson for an update if this is happening to you.
Do you deliver?
Yes, on purchases over $799.99! For more information, you can check out our Free Delivery Policy by clicking on the link below:
http://www.smithsfurniture.com/en/cp-delivery-policy
What is your delivery charge?
With a purchase over $799.99 before taxes, your delivery is FREE! For all purchases that are below $799.99, a $69.99 delivery fee will be applied.
Where do you deliver?
We deliver to anywhere on the Avalon Peninsula! This includes St. Mary's, Conception Bay North, Southern Shore, Arnold's Cove, St. Brides, Trepassey, Witless Bay - just to name a few!
Can you give me a time on when my delivery will arrive?
Due to the nature of furniture deliveries, we're unable to provide exact times that we will be there, but you can call our Upper Gullies location at 744-2782 or our Topsail Road location at 364-2899 to inquire about the number you hold on our delivery run sheet. This will give you an indication if your delivery will be before or after lunch.
Do I need to be home on the day of my delivery?
Yes. On the day of your delivery, please make sure that you or someone else over the age of 18 is available to meet us at your home and sign for the merchandise. If you are not home when we get there, we will leave a "Sorry We Missed You" tag on your door. You are responsible to contact your salesperson to reschedule the delivery on the next available date that we'll be in your area. If you miss mulitple scheduled deliveries, you may be subjected to a delivery fee.
Does your delivery staff take back the old furniture/appliances during the delivery?
No. Removing garbage, boxes, old furniture or appliances, and any type of installation or assembly are not part of our Free Delivery Program. There is no requirement on our staff to undertake this additional service. We can recommend a company for garbage removal should you require it. Please contact your salesperson for further information.
What is Your Return Policy?
Yes. Refunds or exchanges on product once removed from the manufacturers packaging are limited, but may be approved by management if certain critieria are met. If applicable, returned merchandise will be subject to a restocking fee of 10% and/or $100 as well as a pick up fee. Absolutely no refunds or exchanges on bedding sets (mattresses and/or foundations) due to public health concerns. If applicable, replacement bedding will be subject to a transportation fee and a delivery fee.
Appliance customers with any issue must call the Customer Service line for the manufacturer of their product. 1-800-807-6777
What happens when I find damage on my product after I receieve it?
If concealed damage is found on any product within 2 business days after delivery, please contact your salesperson for a solution. This may include: touch up, repair, or replacement depending on the severity of the issue. Defective merchandise is covered by a 1 year manufacturers warranty, unless otherwise stated. All products will be repaired first, but if deemed unrepairable, may be replaced at the discretion of the manufacturer based on their warranty for the item. Warranties do not cover issues caused by use or abuse of the product.
What happens when I find damage on my product after the 2 business days?
Should you have an issue with furniture outside the first 2 business days, but less than a year, please call our Service Department at 744-2782. Smith's Furniture reserves the right to decide the best course of action in the unlikely event that there is an issue with your product.
I am having problems with my appliance, what do I do?
All appliances come with a 1 year manufacturer's parts and labour warranty. Should you have an issue with your appliance within the first year, please call the Customer Service Department of the manufacturer of your product as the enitre process is handled by their call centers.
Jenair, KitchenAid, Maytag, Whirlpool, or Amana call 1-800-807-6777.
Stirling Marathon call 1-519-837-9777
Frigidaire call 1-800-265-8352
Should you have an issue with your appliance after the first year and you have purchased extended warranty, please call 1-800-661-7313.
Does my furniture come with any warranty?
Yes, most of our products come with a 1 Year Manufacturer's Repair Warranty. For more information, you can check out our Warranties page by clicking on the link below:
http://www.smithsfurniture.com/en/cp-warranties
Does my product I bought from the clearance center have any warranty?
Items purchased from our clearance center are sold "as is" and have no warranty unless otherwise stated.
How do I properly set up the bed that came with my bedroom set?
For proper instructions on how to set up your bed, please click in the link below and scroll down until you reach "Bedroom and Furniture Care".
https://www.smithsfurniture.com/en/cp-warranties
How do I make sure I get the most life out of my finished wood furniture?
For proper instructions on how to properly care for your finished wood furniture, please click on the link below and scroll down until you reach "Caring Instructions".
