Free Delivery Policy

Thank you for your purchase and supporting Small Business in NL! Smith’s Furniture & Appliances is committed to providing the highest level of customer service and we are proud to offer FREE delivery anywhere on the Avalon if your purchase is above our pre-tax sale threshold!

Please review the information below prior to delivery so that you know what to expect.

Getting Ready: Please remove any items, in and around your home, that may pose a risk or make movement difficult for our staff. This includes: moving old appliances or furniture and/or any home décor that may be in the area that we will be working.

Ensure that driveways, steps and walkways are clear of snow, ice or debris prior to our arrival to make it safe for moving heavy items. Our staff will refuse to deliver if they deem the area to be unsafe.  

Delivery staff will place the items in the area requested, but we do not unwrap or open packaging.

Removing packaging, boxes, old furniture or appliances, and any type of installation or assembly are not part of our free delivery service.

We’re on the Way: On the day of your delivery, please be available to meet us at your home when we call to let you know we’re coming.

Due to the nature of furniture deliveries, we are unable to provide exact times that we will arrive, but you can call 709-744-2782 or 709-364-2899 to inquire about the number you hold on our delivery run sheets. This will give you an indication of if your delivery will be before or after lunch.

If we attempt to deliver and you are not home, please contact your Salesperson to reschedule the delivery on the next available date that we’ll be in your area. (If you miss multiple scheduled deliveries, you may be subject to a delivery charge.)

The Move: Upon arrival, our delivery team will assess the move prior to attempting to put the furniture in your house. At this point they will advise if they feel there is the possibility of damage, or if the item will not fit through the entrance or other areas of your home.

If this happens, you will be offered these choices:

1. You can advise the delivery team to proceed with the attempt to put the furniture in your home. This will be done at your own risk, and will require you to sign a waiver/release of liability to absolve Smith’s Furniture of responsibility for any damage. (Should the furniture be damaged in the attempt, you could be assessed a damage charge upon exchange or refund.)

2. OR - We can leave the furniture in your garage or shed for you to attempt to move on your own. (Should the furniture be damaged in the attempt, you could be assessed a damage charge upon exchange or refund.)

3. OR – We can return the furniture to our warehouse and you can either pick out a new item that might fit your home better, or you will be offered a refund.

No No’s: The delivery personnel are authorized by management to decline any delivery attempt that they deem to be unsafe, or if they are being verbally abused in any way by the customer. This decision is completely at their discretion.

In the unlikely event that this happens, it will be your decision if you would like us to leave the item for you to move yourself, or to return it for an exchange or refund.

If no decision is made, you will be deemed to want a refund and we will remove the items from your property. You can then contact your Salesperson for a refund.

Health and Safety Regulations: Due to Health and Safety regulations our delivery staff are prohibited from removing their steel toed footwear.

Additional Charges: If your delivery is for an exchange or replacement, and/or your delivery receipt is less than our pre-tax sale threshold, a delivery charge will be assessed. A freight charge may also apply if the replacement is bedding. Our staff will make you aware prior to the delivery if this applies to you. Please contact our Service Department if you have any questions or would like clarification on this policy.

Feedback: We encourage our customers to let us know how we measure up. If you are pleased with our delivery service, or if you have any issues, we want to hear from you. Please call 709-744-2782 and speak to Don Mercer or Ray Hodder.

Thank you for supporting our LOCAL company. We hope to see you again soon